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Frequently Asked Questions

Answers to the questions importers ask us most - from MOQ to lead time, samples and OEM.

What is your MOQ?

Samples: 1 pc per model. Bulk/OEM: 1,000 pcs per model as standard - negotiable, and lower for higher-value models. Sample orders are welcome before any bulk commitment.

Which certifications do your products carry?

Our WQ-80 series (8 models) carries the full EU CE suite - RoHS (2011/65/EU), EMC (2014/30/EU), LVD (2014/35/EU, EN 60335-2-9) - plus UKCA for the UK and ErP standby power testing. Certificate copies and test reports are available on request for covered models.

Can you customize voltage and plug for my market?

Yes. We build 220-240V / 110V variants with EU, UK, US or AU plugs to match your destination market. Several models feature universal voltage (AC220-240V) as standard. Custom certification support (e.g. SNI for Indonesia) can be arranged.

What is the lead time?

35-40 days after deposit received, confirmed with your quotation. 5 production lines and 300,000 pcs monthly capacity let us schedule standard orders and OEM projects in parallel.

Can I order samples first?

Yes - we support trial orders and sample requests at any time. Sample charge per model is confirmed with your quotation, so you can test quality before the bulk order.

How does the OEM/ODM process work?

Simple flow: (1) share your idea, drawing or reference photo; (2) we confirm 2D/3D drawings and spec sheet; (3) sample for your approval; (4) pilot run; (5) mass production with 4-step QC. Our sales engineers reply within 12 working hours at every stage.

Which markets do you export to?

40+ countries, including the EU, North America, the Middle East, Southeast Asia and India. Site and documentation available in English, Arabic, Spanish and Thai.

What payment terms do you accept?

Export terms are quoted FOB / CFR / CIF per your requirement; payment terms are confirmed per order (T/T common).

What about warranty and after-sales?

Every batch passes our 4-step QC before packing. Warranty and after-sales terms are specified in the sales contract; factory defects are covered per the agreed policy.

Where can I download your catalog and certificates?

From the Downloads section below - 2025 Company Profile & Catalog, plus certificate PDFs. Or request the latest version via the inquiry form (we reply within 12 working hours).

Sourcing and production

The questions buyers ask after the first quote

Are you a factory or a trading company?

A factory. We have manufactured in Ronggui, Shunde, Foshan since November 2015: 18,000+ m² of plant, five production lines and 300+ workers, with PCBA and the heating coil plate produced in house. Ask for a live video call on the line, or come and walk it yourself before the first order.

What does one induction cooker cost?

We do not publish a list price, because the same model is quoted differently by plug type, voltage, control-panel language, packaging and order quantity. Send the model, quantity, destination market and plug type, and you get a written quote with MOQ, lead time and FOB / CFR / CIF terms on it. Sample and bulk orders are quoted separately.

Induction or infrared — which cooker should my container carry?

Induction heats the pot itself through a magnetic field; infrared radiates heat onto the pot. The practical difference is cookware: induction needs a magnetic base, infrared works with glass, ceramic and aluminium.

Induction cookerInfrared cooker
How it heatsA magnetic field heats the pot itselfA heating element radiates heat onto the pot
Cookware it needsCast iron or magnetic stainless steelGlass, ceramic, aluminium, clay
Surface after useThe hob stays comparatively coolThe plate stays hot for a while
Best forMarkets where induction-ready cookware is normalMarkets that still cook with aluminium or glass
Will an induction cooker work with every pot?

No. An induction hob only heats cookware with a magnetic base — cast iron or magnetic stainless steel. Glass, ceramic, copper and most aluminium pots will not heat on it. That is why we also build infrared cookers, which heat any pot. If aluminium or glass cookware dominates in your market, the infrared line is usually the better first container.

How do you control quality before shipment?

Four steps: incoming material inspection, in-line production inspection, electrical and safety testing with an aging run, and final inspection before the carton is closed. Testing happens in our own lab. Certificate files cover the models each file lists — we send the copy for the exact model you are buying.

What is your monthly production capacity?

About 300,000 pcs per month across five production lines. That capacity is what makes a 35–40 day lead time realistic for a 1,000 pc run while OEM projects and repeat orders are scheduled in parallel.

What are the three OEM / ODM tiers, and what MOQ applies to each?
TierWhat you getMOQ
01 Brand labelYour logo, colour box, manual and packaging in your market language, on a model we already build1,000 pcs per model
02 Custom OEMMarket voltage and plug, control-panel language, housing colour, accessory kit, packaging structure1,000 pcs per model
03 Full ODMIndustrial design, tooling, electronics and firmware, certification support, SKD / CKD exportQuoted per project

Not sure which tier fits? The OEM / ODM page explains what changes at each step, and what stays the same.

How long does a sample take, and what does it cost?

In-stock samples ship in 2–3 days. A custom sample takes about 7 days. The sample charge per model is confirmed on your quotation, and samples start from 1 pc per model.

Can one container mix different models or product lines?

Usually yes. Induction and infrared cookers are built in the same plant, so one quote can cover both lines, and different models can be planned into one container. MOQ still applies per model, so the mix and quantities are written on the quote before production starts.

Can we visit the factory?

Yes. We are in Ronggui, Shunde, Foshan, Guangdong Province. We can pick you up from your hotel in Guangzhou and walk you through the SMT line, assembly, the testing lab and the showroom. Book the visit through the Factory Visit page so line time is arranged before you arrive.

Downloads

Everything you need to evaluate us before the first inquiry.

Catalog 2025 (PDF, 3 MB)

Full product line, specifications and factory overview.

Download

Certificates (PDF)

CE / RoHS / ErP / LVD / EMC / UKCA for covered models - verify before you buy.

Download

We reply within 12 working hours

Every inquiry gets an answer from a real export sales engineer within 12 working hours, Monday to Saturday. If we cannot meet your requirement, we will tell you honestly.